Since 1969 Red Robin Gourmet Burgers has been serving North Americans some of the best gourmet burgers around. Today, with more than 460 locations, the company has seen the importance of training and development, but faced the challenge of providing it to a low skilled, high turnover work force.
Red Robin identified that eight roles required 37 total days of training, consisting of over 250 individual courses, assessments and certifications.
Additionally, whenever new operational systems were introduced, employees needed to be trained and certified before deployment.
Effectively delivering the quantity and quality of necessary training required a unique approach to training delivery. They recognised that using mobile devices would
mitigate many of the delivery infrastructure issues faced. A pilot program using iPads was already in use to manage restaurant orders and menu selection. The same devices could be used to provide contextual role based learning.
Seertech Learning was selected as the vendor of choice because of flexibility and configurability of its iLearning PLUS LMS.
At the onset of the project the software did not have a standard mobile interface, but working with Red Robin the Seertech team were able to rapidly develop a roles-based iLearning PLUS mobile portal, now available to all Seertech customers.
Seertech and Red Robin forged a partnership to deploy a Red Robin's iPad portal, accessible as a web application, updated with content fit for iOS devices. This portal
is centrally managed and can be easilymodified by Red Robin learning administrators as needed.
Restaurant team members are now able to access appropriate role based, icon driven learning paths directly from an iPad. Their progress is recorded and managed, and
stored against their profile, which is integrated with Oracle FUSION HCM to create an extensive employee competency based profile.
The new learning solution substantially reduced the amount of training instructor time, improved staff satisfaction and raised customer service levels.